Comprehensive, cost-effective expertise at your service
Free your IT team to focus on more strategic initiatives and give your bottom line a boost at the same time. We developed this extensive collection of services in partnership with Apple and our modern device management vendors. All delivered by experienced, certified professionals.
Apple Managed Services
Zones offers world-class helpdesk services that reduce your operational costs.
Zones Service Desk can serve as the single point of IT contact for your end users. We've optimized our team for Apple with certified professionals ready to support your users quickly, including:
- Managing routine activities
- Resolving problems
- Handling requests and incidents
- Coordinating with Apple Care+ Support for Mac and iOS hardware-related issues
Zones Service Desk
- 24x7 L1 operations
- Omni-channel support
- Multi-lingual support in 10+ languages
- Executive support and hotline for VIPs
- Chatbot and real-time text (RTT) services for self-help and real-time translation
- Hybrid SD-FS model
- Level 1.5 remote support
- CSAT and DSAT analysis
- Balanced service scorecard approach
- Knowledge management
- Ongoing quality management program
Modern Device Management
- 16x5 L2 and L3 managed support
- HIPAA- and GDPR-compliant solution
- Device Management and pre-provisioning
- Enterprise systems management of your MDM environment
- Application management and control
- Software optimization
- Endpoint security
Advanced & Mobile POS
- Site preparation, training and installation of terminal at the retail stores
- Accounting and e-commerce application integration
- Cloud-based system data and application management
- Inventory management
- POS analytics and reporting
- Software downloads, updates and managed security
Apple Professional Services
We drive IT best practices, meet compliance initiatives, and ensure your environment is ready to support Apple devices.
Apple Professional Services from Zones pair the insight and skills needed to deploy Apple devices in your environment – or improve the services you already provide.
- Consulting services
- Readiness assessment
- Implementation services
- Migration services
- Proof of concept and pilot deployment
- Automation and scripting
Reap the Benefits
Reduced downtime
Your team will have 24/7 access to the applications and data they need – and end-user downtime will be slashed by up to 90%.
Superior user experience
Zones guarantees an enhanced end-user experience, with reduced wait times and faster problem resolution.
Optimized TCO
You'll have internet bots handling preliminary troubleshooting, which means your IT staff can be reskilled for more complex troubleshooting. This will help you save on your total cost of operations (TCO).
End-to-end support
Your staff will have certified technicians available for 24/7 support, including centralized management of the end-user environment.
Increased productivity
Zones will deliver proactive IT capabilities to your organization. You'll have analytics-driven optimization you can use to drive greater productivity for your employees.
Apple Managed Services are about helping you get the productive best from your team and Apple technology. Want to know more?
