Service Desk and Device Management

Because a work anywhere, anytime digital age demands a more accessible and cost-effective approach to end user support.

Service Desk

Omnichannel L1/L2 support for IT issues and requests, delivered in a customized, single-desk model with ongoing quality management and routine CSAT analysis.

Digital Experience Management

Monitor and measure the performance of end user devices and applications, proactively remediate issues, power peak productivity, and maximize employee satisfaction.

Modern Device Management

Assessment, design, and implementation of MDM solutions to unify provisioning, enrollment, management, and monitoring for all endpoints.

Apple Managed Services

Provision, configure, deploy, and secure Apple devices in your workplace at scale, support BYOD users, and remediate issues with Apple-certified resources.

Recommended Resources

Analyst Recognition

Zones has been featured as a 'Leader' for the Managed End-user Technology and Continuous Productivity Services (including Next-gen Service Desk) in the ISG Provider Lens™ Report on Future of Work Services 2024 in U.S. Public Sector.

Analyst Whitepaper

Forrester Report: The State of the Service Desk

Discover how to enhance employee satisfaction, streamline operations, and leverage cutting-edge technology for a superior user experience.

Analyst Recognition

Zones has been featured in the ISG Provider Lens™ report on the Future of Work (Workplace) - Services - 2023 in the U.S. and U.S. Public Sector, as a Rising Star in Employee Experience (EX) Transformation Services for the U.S. Public Sector and a product challenger in Managed Workplace Services for both Large Accounts and Mid Market in the U.S.