Successful IT services and digital transformations aren't delivered by chance.
They require a disciplined approach with heavy doses of IT expertise, business acumen, insights, and agility.
Zones helps drive your success by aligning 35+ years of IT knowledge and experience with proven IT methodologies. Together they ensure consistency, quality, efficiency, risk management, and performance from project initiation to delivery and beyond.
And with every step and every interaction, you can expect Five-Star Service from the Zones team. It's our culture – providing a safe pair of hands from project management to professional support.
"We were impressed by how thorough Zones' methodology was. They carefully considered our needs and designed a SIEM solution that took those needs into account. This solution has improved our security posture and gives us the visibility we need."
"I've never worked with a company that took care of their clients like Zones does. They diligently collected data and had projections and examples every step of the way."
"We had entered into a really exciting growth period, but our vision exceeded our means, and we needed a partner to help us achieve everything we wanted to. Not only did Zones really speed up our processes, but they worked closely with our team to make sure we had the tools and experience we needed to keep it up."
"Zones' team demonstrated exceptional knowledge and expertise through every stage of the deployment and helped our teams to align critical infrastructure without any major disruptions to our operations."
"When Zones presented us with a thorough plan to completely modernize our network security, I knew we had made the right choice in partnering with them. Our new security solution is streamlined, simplified, and protects better than ever before."
ADIM Framework
A service and solution process that's proven and repeatable.
Our Assess, Design, Implement, and Manage (ADIM) process is a winner. It takes the guesswork out of creating cost-effective, best-in-class solutions that increase efficiency, optimize workflows, and enhance your return on investment.
IT Infrastructure Library (ITIL)
Provides best practices and procedures for delivering IT services efficiently to our clients.
The ITIL framework is another essential IT methodology, working in tandem with the Project management methodology (PMM) and Lean Six Sigma, as needed. ITIL is a collection of detailed practices and procedures designed to effectively integrate IT into your organization to align with your specific needs and goals.
How ITIL Benefits Your Organization
Service Management Platform
Enables Zones to manage IT services more efficiently, automate workflows, and provide a better end-user and client experience.
Using a cloud-based platform for IT Service Management, we provide a single system of record for IT services, workflows, and processes. Through this platform, we can offer you a range of IT management services, including asset management, incident management, request management, problem management, knowledge management, and change management with reporting for your specific SLAs and KPIs.
How Service Management Benefits Your Organization
Transition Framework
Ensures a smooth, low-risk path to IT project delivery while minimizing disruptions to your operations.
Zones has successfully managed the transitions of large, complex projects across enterprise organizations for over 35 years. We incorporate Zones' best practices and the Project Management Institute (PMI) process, methodologies, and templates to provide collaborative project leadership from initiation to achieving a steady state of operations.
Transition Framework Overview
| Pre-planning | Core Team Formation | Due Diligence | Process / Tools / Tech Orientation | PMO / Governance |
| Infrastructure & Logistics Setup | Quality & Change Management | Communication & Escalation Management | Stabilize | |
| Planning | Knowledge Transfer | Secondary Support | Steady State | |
| Primary Support |
This IT methodology is based on four cornerstone principles:
Risk minimization: Our pre-defined playbook and checklists facilitate the completion of transition activities with intermittent checkpoints. In addition, our underlying change management practices allow seamless user adoption.
Two-in-a-box model: This collaborative project management approach establishes joint accountability between Zones and your organization. It's beneficial in organizations where multiple functional areas are involved in the project. By bringing together different perspectives and expertise, this model helps ensure project success.
Rapid assimilation: Zones will use tools and processes to rapidly acquire knowledge from your organization and any other providers you direct us to.
Governance: Zones and the client executive committee will create an oversight Steering Committee that aligns with your culture to provide supervision, communication, and direct ownership of the transition program.
