Overview Comparison Chart Cumulative Licensing Program (CLP) Transactional Licensing Program (TLP)
Enterprise Agreement (EA) 2 Student and Teacher Licensing Program Upgrade Plan Support Programs


Adobe Support Programs

Adobe's support solutions can maximize the return on your investment in Adobe technology, thereby enhancing your overall business performance and competitiveness. Adobe's world-class support teams can help you:
  • Accelerate the implementation of Adobe solutions
  • Maximize adoption of the solution in your organization
  • Enable your users to leverage the full potential of the technology
  • Minimize costly downtime for your teams
  • Supplement your in-house IT support staff with world-class engineers from Adobe
Adobe Enterprise Support Program
Adobe enterprise support programs provide the technical and operational expertise to help you plan, implement, deploy, and maintain Adobe applications as your solution evolves. Our experts can help keep your strategic applications running smoothly so that you can focus on business.

Adobe Enterprise Support Program Overview Datasheet

  • Adobe Platinum maintenance and support
    Adobe's Platinum maintenance and support offering is a comprehensive package designed to meet the needs of large enterprise customers - especially those with mission-critical applications based on Adobe solutions. The Platinum program includes maintenance and support and is structured to complement our enterprise products, including Adobe LiveCycle ES, Acrobat Connect Pro, and Flex Builder software.
  • Adobe Gold support
    The Gold support program offers the same service levels as Platinum but does not include maintenance. Customers can maintain their applications by complementing Gold support with an upgrade plan. Gold support is structured to complement our desktop products, including Adobe Acrobat, Creative Suite, and Flash software.

    Adobe Platinum and Gold support programs are offered as an annual contract, making your support costs affordable and predictable over a 12-month period.
Adobe Workgroup Support Program
To maximize the value of your Adobe products, you need timely support expertise - whether you're a small or medium business working to a meet a tight deadline for your client, an IT manager dealing with document archiving and compliance, a graphic designer juggling files and applications to complete a project, or a marketing director managing collateral for a product launch. With an Adobe support program, you get the level of help you need to meet your business objectives.

Adobe Workgroup Support Program Datasheet

Adobe Developer Support
Adobe offers support programs specifically designed for developers who require assistance in addressing complex technical challenges in their projects. Adobe's world-class engineers can help you build your applications on time and on budget and keep it running smoothly. And if you want to share your work with the world, we can help you find an audience through a variety of co-marketing opportunities.

Adobe Enterprise Developer Support is available for LiveCycle, LiveCycle Communication Service SDK, Flex Builder, Adobe AIR and Adobe Solution Accelerators. Adobe Mobile Developer Support is available for Flash Lite, Flash Cast, Flash Home, Adobe Mobile AppBuilder and Device Central. These programs offer you 1 year of unlimited web-case support for your developer inquires.

Adobe Individual Support
Have a question or need a quick tip on an Adobe product? Adobe provides numerous options to help you stay productive and get the most out of your Adobe software. Whether you prefer to research and troubleshoot using self-service tools or want to have a live conversation with an expert, you'll find the help you need from Adobe Customer Care.

Incident support offered in 5 pre-purchased incidents. (If an incident is verified as a bug, your available incident balance will not be affected.)




To Place an Order or for More Information,

CONTACT: Your Account Manager or Zones Licensing Business Desk 800.418.9663 or email at software.licensing@zones.com


Licensing Partner Programs:

 Software Licensing
 Licensing Glossary
 Licensing Specials
 Software License Management
 Training Services
 Get a Quote
 Email a Corporate Specialist
 Email a Academic Specialist
Zones Licensing Update
Click here to opt-in to Zones bi-monthly Licensing Updates and receive the latest information on software licensing, security bulletins, patches, updates and more.
Zones License Tracker
Manage your software licenses in one place with Zones License Tracker
· Renewal notifications
· Customizable reporting tools
· Utilize data from other vendors
Click here to learn more.